{"id":77473,"date":"2021-11-26T10:55:32","date_gmt":"2021-11-26T09:55:32","guid":{"rendered":"https:\/\/officebooking.com\/kb-article\/troubleshooting-visitor\/"},"modified":"2023-03-03T10:06:04","modified_gmt":"2023-03-03T09:06:04","slug":"troubleshooting-visitor","status":"publish","type":"ht_kb","link":"https:\/\/officebooking.com\/en\/kb-article\/troubleshooting-visitor\/","title":{"rendered":"Trouble shooting Visitor Registration"},"content":{"rendered":"<h3><a name=\"_Toc88657117\"><\/a><\/h3>\n<h3>Trouble shooting: display installation<\/h3>\n<ul>\n<li><strong>Display won\u2019t boot<br \/>\n<\/strong>Try rebooting the device by pressing the top left button and select \u2018Restart\u2019. If this won\u2019t work please contact Officebooking Support.<\/li>\n<li><strong>Display keeps restarting Android<br \/>\n<\/strong>Please check your Power over Ethernet settings. The SLB display requires PoE+. This needs to be dedicated to the ports for the display. Currently the displays don\u2019t support LLDP.<\/li>\n<li><strong>Brightness of the display is very low<br \/>\n<\/strong>Open \u2018Settings\u2019 on the home screen and select \u2018Display\u2019. Set the brightness of the display to the highest value or as desired.<\/li>\n<li><strong>Can\u2019t login to the Visitor Registration app<br \/>\n<\/strong>Please check the user account (in the OfficeAdmin) that\u2019s used to log in on the display. The user account should have the role \u2018Location manager\u2019 to be able to log in to the Visitor Registration app.<\/li>\n<li><strong>The logo on the home screen of the app is not sharp<br \/>\n<\/strong>In some cases the logo has been uploaded in a very small size, suitable for mobile, but less suitable for display size. If the logo is not sharp enough for the Visitor Registration app, follow the previous steps above to upload a larger size logo.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><a name=\"_Toc88657118\"><\/a>Trouble shooting: using the Visitor Registration app<\/h3>\n<ul>\n<li><strong>A visitor has arrived, but the QR code does not work<br \/>\n<\/strong>If the QR code does not work on arrival, the visitor can still check in manually by entering a code on the check-in screen. This code is stated in the invitation received.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><a name=\"_Toc88657119\"><\/a>Contact Officebooking Support<\/h3>\n<p>Please contact us if you\u2019re running into any problems or if there are any questions regarding the installation process. All support request should be send to <a href=\"mailto:support@officebooking.net\">support@officebooking.net<\/a><\/p>\n<p>When requesting support, please check the following details and include this information with your request:<\/p>\n<ul>\n<li>Version of the display<\/li>\n<li>Version of firmware<\/li>\n<li>Version of Officebooking app<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Trouble shooting: display installation Display won\u2019t boot Try rebooting the  [&#8230;]<\/p>\n","protected":false},"author":29,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[320],"ht-kb-tag":[],"class_list":["post-77473","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-info-visitor-registration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Trouble shooting Visitor Registration - 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