{"id":82118,"date":"2023-05-11T10:48:36","date_gmt":"2023-05-11T08:48:36","guid":{"rendered":"https:\/\/officebooking.com\/?post_type=ht_kb&p=82118"},"modified":"2026-08-31T17:00:07","modified_gmt":"2026-08-31T15:00:07","slug":"trouble-shooting-guide-o365","status":"publish","type":"ht_kb","link":"https:\/\/officebooking.com\/en\/kb-article\/trouble-shooting-guide-o365\/","title":{"rendered":"Probleemoplossing O365"},"content":{"rendered":"
\n

Voordat je begint<\/h2>\n<\/div>\n

Officebooking is een cloudgebaseerd platform dat gegevens zoals reserveringen opslaat in een databasebeheersysteem. Dit maakt veel functionaliteiten mogelijk, zoals het zoeken naar beschikbare reserveringen en het beheren van aanvullende diensten zoals catering of bezoekersregistratie.<\/p>\n

Voor het synchroniseren van afspraken uit Exchange Online maakt Officebooking gebruik van de Microsoft Graph API. Dit is een RESTful-interface van Microsoft waarmee integraties zich kunnen abonneren op specifieke mailboxen (agenda\u2019s van vergaderruimtes) om reserveringsinformatie op te halen.<\/p>\n

Zodra Officebooking is geabonneerd op een mailbox van een vergaderruimte, ontvangt het platform meldingen wanneer een reservering wordt aangemaakt, gewijzigd, geannuleerd of verwijderd. Op basis van deze meldingen controleert Officebooking de agenda van de ruimte en haalt het de reserveringsgegevens op.<\/p>\n

Wanneer een nieuwe reservering in Officebooking wordt aangemaakt, wordt direct een afspraak toegevoegd aan de Outlook-agenda van de vergaderruimte. Wijzigingen of annuleringen worden op vergelijkbare wijze verwerkt.<\/p>\n

\n

Annuleringsverzoeken<\/h2>\n<\/div>\n

Elke nacht voert Officebooking een synchronisatie uit om gegevens tussen de mailbox van de vergaderruimte en Officebooking te synchroniseren. Hierbij worden terugkerende vergaderingen aangemaakt en wijzigingen aan bestaande reserveringen verwerkt.<\/p>\n

Wanneer de service een annulering detecteert die niet automatisch verwerkt kan worden, wordt een annuleringsverzoek aangemaakt. Dit verzoek vind je terug op het tabblad \u2018Annuleringsverzoeken\u2019 op de reserveringspagina.<\/p>\n

Officebooking ondersteunt twee manieren om deze annuleringsverzoeken te verwerken:<\/p>\n

    \n
  • \n

    Alle annuleringen automatisch verwerken<\/p>\n<\/li>\n

  • \n

    Annuleringen handmatig verwerken<\/p>\n<\/li>\n<\/ul>\n

    Deze instelling kan je beheren in OfficeAdmin onder het tabblad \u2018Integraties\u2019.<\/p>\n

    Wanneer de instelling \u2018Annulering\u2019 is ingeschakeld, worden alle annuleringen vanuit Outlook automatisch verwerkt. Wanneer deze optie is uitgeschakeld, moeten alle annuleringsverzoeken handmatig worden goedgekeurd.<\/p>\n

    \"\"<\/h1>\n
    \n

    Probleemoplossing bij kalenderverschillen<\/h2>\n<\/div>\n

    Door structurele verschillen in de opslag en verwerking van vergaderingen tussen Exchange Online en Officebooking kunnen er verschillen ontstaan tussen agenda\u2019s.<\/p>\n

    Wij hebben verschillende hulpmiddelen ge\u00efmplementeerd waarmee je deze verschillen kan controleren en de oorzaak ervan zelfstandig kunt analyseren.<\/p>\n

    \n

    Office 365\u00a0 weergave<\/h3>\n<\/div>\n

    In het reserveringsoverzicht binnen OfficeAdmin tonen wij de \u2018planner\u2019. Dit is een dagoverzicht van alle reserveringen voor een specifieke locatie.<\/p>\n

    Wanneer u \u2018Office 365\u2019 selecteert, toont de planner alle vergaderingen rechtstreeks vanuit de Outlook-agenda van de vergaderruimte. Deze vergaderingen worden weergegeven in blauw.<\/p>\n

    \"\"<\/p>\n

    \n

    \"\"<\/h3>\n

    Officebooking weergave<\/h3>\n<\/div>\n

    Door te schakelen tussen beide weergaven kunt u eenvoudig controleren of er verschillen bestaan die mogelijk verklaren waarom gegevens ni<\/p>\n

    et correct worden weergegeven.<\/p>\n

    \n

    Lijstweergave<\/h3>\n<\/div>\n

    De lijstweergave maakt het mogelijk om te zoeken naar een specifieke reservering door te filteren op datum of vrije tekst.<\/p>\n

    Door het reserveringsnummer te selecteren kan je de details van de reservering bekijken.<\/p>\n

    \"\"<\/p>\n

    \n

    Annuleringsverzoeken<\/h3>\n<\/div>\n

    Het tabblad \u2018Annuleringsverzoeken\u2019 toont een overzicht van alle reserveringen die op het punt stonden geannuleerd te worden binnen Officebooking.<\/p>\n

    Door op de knop \u2018Annuleer\u2019 te klikken, wordt de reservering daadwerkelijk geannuleerd.<\/p>\n

    De externe status \u2018100\u2019 geeft aan dat het om een annuleringsverzoek gaat.<\/p>\n

    Via de knop \u2018Get Status Info\u2019 kan je de oorspronkelijke reserveringsinformatie uit Outlook opvragen.<\/p>\n

    \"\"<\/p>\n

    \n

    Company Log<\/span><\/h3>\n<\/div>\n

    Onder \u2018Instellingen\u2019 vind je de knop \u2018Company Log\u2019.<\/p>\n

    Hier kan je zoeken en filteren op alle O365-gerelateerde gebeurtenissen, zoals:<\/p>\n

      \n
    • \n

      annuleringen<\/p>\n<\/li>\n

    • \n

      aanmaak van reserveringen<\/p>\n<\/li>\n

    • \n

      synchronisatieacties<\/p>\n<\/li>\n<\/ul>\n

      Je kan filteren op:<\/p>\n

        \n
      • \n

        een specifieke datum<\/p>\n<\/li>\n

      • \n

        een e-mailadres<\/p>\n<\/li>\n<\/ul>\n

        De gegevens bevatten de oorspronkelijke reserveringsinformatie uit Outlook.<\/p>\n

        \"\"<\/p>\n

         <\/p>\n

         <\/p>\n

         <\/p>\n","protected":false},"excerpt":{"rendered":"

        Los verschillen op tussen Exchange Online en Officebooking bij synchronisatie via de Microsoft Graph API, inclusief annuleringsverzoeken en agendaverschillen.<\/p>\n","protected":false},"author":29,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[391,321],"ht-kb-tag":[],"class_list":["post-82118","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-integrations-managing-officebooking","ht_kb_category-integrations"],"yoast_head":"\nProbleemoplossing O365 - Officebooking - Works for you.<\/title>\n<meta name=\"description\" content=\"Los verschillen op tussen Exchange Online en Officebooking bij synchronisatie via de Microsoft Graph API, inclusief annuleringsverzoeken en agendaverschillen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/officebooking.com\/en\/kb-article\/trouble-shooting-guide-o365\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Probleemoplossing O365 - 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