{"id":82696,"date":"2026-10-01T15:45:15","date_gmt":"2026-10-01T13:45:15","guid":{"rendered":"https:\/\/officebooking.com\/?post_type=ht_kb&#038;p=82696"},"modified":"2026-10-01T15:45:15","modified_gmt":"2026-10-01T13:45:15","slug":"cancellation-requests","status":"publish","type":"ht_kb","link":"https:\/\/officebooking.com\/en\/kb-article\/cancellation-requests\/","title":{"rendered":"Cancellation requests"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Within Officebooking, statuses are used for different items (e.g., reservations, visitors, and service orders). For example a reservation can be a request, stopped or cancelled. When integrating with 3rd party calendar systems such as Office 365 or Google we need to convert various reservation stages from one system to another.<\/p>\n<p>Cancellation requests are cancellations that are initiated by any 3rd party calendar system but might be wrong. This can happen when Officebooking platform is checking any differences between the various systems and a connection error occurs. Officebooking then labels the cancellation as &#8216;Request&#8217; and adds an error code.<\/p>\n<p>The &#8220;Cancellation requests&#8221; tab shows an overview of all reservations that were about to be cancelled within Officebooking. By selecting the &#8220;Cancel&#8221; button, the reservation is actually cancelled. The external state &#8220;100&#8221; indicates it is a cancellation request. By selecting the &#8220;Get Status Info&#8221; button, you can request the original reservation information from the original calendar system.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-82685\" src=\"https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005.png\" alt=\"\" width=\"1434\" height=\"199\" srcset=\"https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-50x7.png 50w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-200x28.png 200w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-300x42.png 300w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-400x56.png 400w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-600x83.png 600w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-768x107.png 768w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-800x111.png 800w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-1024x142.png 1024w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005-1200x167.png 1200w, https:\/\/officebooking.com\/wp-content\/uploads\/2023\/07\/image005.png 1434w\" sizes=\"(max-width: 1434px) 100vw, 1434px\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>View and manage cancellation requests from external calendar systems and check the original reservation status before cancelling.<\/p>\n","protected":false},"author":29,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[391,321],"ht-kb-tag":[],"class_list":["post-82696","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-integrations-managing-officebooking","ht_kb_category-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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