{"id":83271,"date":"2024-01-06T18:34:59","date_gmt":"2024-01-06T17:34:59","guid":{"rendered":"https:\/\/officebooking.com\/?p=83271"},"modified":"2024-01-07T15:54:02","modified_gmt":"2024-01-07T14:54:02","slug":"technical-support-engineer","status":"publish","type":"post","link":"https:\/\/officebooking.com\/en\/technical-support-engineer\/","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-left:75px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Location: Rotterdam, The Netherlands<\/p>\n<p><strong>Join Our Team as a Technical Support Engineer at Officebooking<\/strong><\/p>\n<p>We&#8217;re on the lookout for a highly motivated and technically adept Technical Support Engineer to become an integral part of our rapidly expanding company, Officebooking. In this role, you&#8217;ll be at the forefront of delivering top-notch technical support, ensuring our clients receive unparalleled service and solutions for their tech queries.<\/p>\n<p><strong>Responsibilities<\/strong>:<\/p>\n<ul>\n<li>Promptly respond to client inquiries through phone, email, and chat, offering expert technical support and troubleshooting help.<\/li>\n<li>Investigate and diagnose technical issues, pinpointing root causes, and providing effective resolutions swiftly.<\/li>\n<li>Collaborate with our development team to escalate complex tech issues and contribute to product enhancement discussions.<\/li>\n<li>Keep our knowledge base updated with well-documented technical solutions, ensuring our clients have access to the latest and most accurate information.<\/li>\n<li>Aid in the installation, configuration, and upkeep of Officebooking\u2019s software and hardware offerings.<\/li>\n<li>Proactively seek and implement methods to improve the support team&#8217;s efficiency and effectiveness.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong>:<\/p>\n<ul>\n<li>Bachelor\u2019s degree in Computer Science, Information Technology, or a related field.<\/li>\n<li>Minimum of 2 years\u2019 experience in technical support, showcasing a strong foundation in software and hardware troubleshooting.<\/li>\n<li>Exceptional communication skills, adept in making complex technical concepts understandable to non-tech savvy users.<\/li>\n<li>Proficiency in Microsoft Office 365, Google Workspace, Active Directory, and various cloud-based software solutions.<\/li>\n<li>Experience with Jira or other service management tools.<\/li>\n<li>Demonstrated problem-solving prowess, with a knack for creative and out-of-the-box thinking.<\/li>\n<li>Ability to handle multiple tasks and projects simultaneously in a dynamic, fast-paced environment.<\/li>\n<li>Knowledge and understanding of ISO 27001, ensuring adherence to high standards of information security.<\/li>\n<\/ul>\n<p><strong>What We Offer<\/strong>:<\/p>\n<ul>\n<li>A competitive compensation package, inclusive of comprehensive benefits.<\/li>\n<li>Ample opportunities for professional growth and development within Officebooking.<\/li>\n<\/ul>\n<p>If you&#8217;re a driven individual with a keen technical mind and a passion for client service, we encourage you to apply for this exciting opportunity at Officebooking. Join us in making a tangible difference in our clients&#8217; technical experiences.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#90afb5;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:35px;--awb-padding-right:40px;--awb-padding-bottom:20px;--awb-padding-left:40px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><div class=\"w-full text-token-text-primary\" data-testid=\"conversation-turn-7\">\n<div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\">\n<div class=\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-&#091;40rem&#093; xl:max-w-&#091;48rem&#093; group\">\n<div class=\"relative flex w-full flex-col lg:w-&#091;calc(100%-115px)&#093; agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-&#091;20px&#093; text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words &#091;.text-message+&amp;&#093;:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"3ac8b4d5-cc74-4a9b-9518-d8a730ecb597\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p><span style=\"color: #ffffff;\"><strong>Interested? So Are We!<\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\">Join our journey of innovation and expertise! If you&#8217;re excited about the opportunity to collaborate with a team of highly skilled professionals, we would love to know more about you. Please share your resume with us, and feel free to include any relevant project samples or links to your Github account. To apply, simply email us at <a style=\"color: #ffffff;\" target=\"_new\" rel=\"noopener\">joinourteam@officebooking.net<\/a>. We are eager to hear from you and explore potential collaborations!<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":29,"featured_media":82036,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[286,287],"tags":[],"class_list":["post-83271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company","category-job-openings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technical Support Engineer - Officebooking - Works for you.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/officebooking.com\/en\/technical-support-engineer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support Engineer - 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