{"id":64687,"date":"2021-09-16T11:24:49","date_gmt":"2021-09-16T10:24:49","guid":{"rendered":"https:\/\/officebooking.com\/?post_type=ht_kb&#038;p=64687"},"modified":"2026-08-31T16:00:01","modified_gmt":"2026-08-31T14:00:01","slug":"troubleshooting-interactive-signage","status":"publish","type":"ht_kb","link":"https:\/\/officebooking.com\/nl\/kb-article\/troubleshooting-interactive-signage\/","title":{"rendered":"Probleemoplossing Interactive Room Signage"},"content":{"rendered":"<div class=\"_3iDTPbvLZJ renderer-heading-wrapper\" data-testid=\"renderer-heading-wrapper\" data-level=\"1\">\n<h2 id=\"Probleemoplossing:-installatie-van-het-display\" tabindex=\"-1\" data-local-id=\"81093b488475\" data-renderer-start-pos=\"45\">Probleemoplossing: installatie van het display<\/h2>\n<\/div>\n<div class=\"_3iDTPbvLZJ renderer-heading-wrapper\" data-testid=\"renderer-heading-wrapper\" data-level=\"2\">\n<ul>\n<li id=\"Display-start-niet-op\" tabindex=\"-1\" data-local-id=\"9a0455d03c75\" data-renderer-start-pos=\"93\"><strong>Display start niet op: <\/strong>probeer het apparaat opnieuw op te starten door op de knop linksboven te drukken en \u2018Restart\u2019 te selecteren. Werkt dit niet, neem dan contact op met Officebooking Support.<\/li>\n<li tabindex=\"-1\" data-local-id=\"9a0455d03c75\" data-renderer-start-pos=\"93\"><strong>Display blijft Android opnieuw opstarten<\/strong>: controleer de Power over Ethernet-instellingen (<span data-highlighted=\"true\" data-vc=\"highlighted-text\"><span class=\"_1mT5xdRAKS\"><span class=\"_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH\" data-testid=\"definition-highlighter\">PoE<\/span><\/span><\/span>). Het <span data-highlighted=\"true\" data-vc=\"highlighted-text\"><span class=\"_1mT5xdRAKS\"><span class=\"_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH\" data-testid=\"definition-highlighter\">SLB<\/span><\/span><\/span>-display vereist <span data-highlighted=\"true\" data-vc=\"highlighted-text\">PoE<\/span>+. Dit moet specifiek worden toegewezen aan de poorten voor het display. Momenteel ondersteunen de displays geen LLDP (Link Layer Discovery Protocol).<\/li>\n<li tabindex=\"-1\" data-local-id=\"9a0455d03c75\" data-renderer-start-pos=\"93\"><strong>De app kan niet via de browser op het display worden ge\u00efnstalleerd:<\/strong> in veel gevallen staat Android niet toe om een app rechtstreeks via het web op het display te installeren. Gebruik de Updater-app om nieuwe versies van de app te installeren of installeer de app via een USB-apparaat.<\/li>\n<li tabindex=\"-1\" data-local-id=\"9a0455d03c75\" data-renderer-start-pos=\"93\"><strong>De helderheid van het display is erg laag<\/strong>: open \u2018Instellingen\u2019 op het beginscherm en selecteer \u2018Beeldscherm\u2019. Stel de helderheid van het display in op de hoogste waarde of naar wens.<\/li>\n<li tabindex=\"-1\" data-local-id=\"9a0455d03c75\" data-renderer-start-pos=\"93\"><strong>Kan niet inloggen op de Signager-app<\/strong>: controleer de gebruikersgegevens van het apparaat in OfficeAdmin. De gebruikersnaam van de device user moet overeenkomen met de tagcode van de ruimte die op het display moet worden weergegeven. Deze tagcode bestaat uit de bedrijfscode en een unieke code die verwijst naar het bureau-\/kamernummer, bijvoorbeeld WIL-1001 voor de asset met kamernummer 1.001. Controleer ook of er geen extra tekens in de gebruikersnaam staan, zoals een punt (.) of spatie.<\/li>\n<li tabindex=\"-1\" data-local-id=\"9a0455d03c75\" data-renderer-start-pos=\"93\"><strong>Ruimtegegevens worden niet weergegeven, alleen een titelbalk of leeg scherm:<\/strong> controleer de gebruikersgegevens van het apparaat. Waarschijnlijk komt de gebruikersnaam van de device user niet overeen met de asset-tagcode. In dat geval kan het apparaat geen verbinding maken met de juiste ruimte en bijbehorende gegevens.<\/li>\n<\/ul>\n<\/div>\n<div class=\"_3iDTPbvLZJ renderer-heading-wrapper\" data-testid=\"renderer-heading-wrapper\" data-level=\"1\">\n<h2 id=\"Probleemoplossing:-gebruik-van-de-Signager-app\" tabindex=\"-1\" data-local-id=\"13335512c97e\" data-renderer-start-pos=\"1847\">Probleemoplossing: gebruik van de Signager-app<\/h2>\n<\/div>\n<div class=\"_3iDTPbvLZJ renderer-heading-wrapper\" data-testid=\"renderer-heading-wrapper\" data-level=\"2\">\n<ul>\n<li id=\"Een-gebruiker-probeert-een-reservering-te-maken,-maar-het-e-mailadres-verschijnt-niet-in-de-lijst\" tabindex=\"-1\" data-local-id=\"dcb20aca2a43\" data-renderer-start-pos=\"1895\"><strong>Een gebruiker probeert een reservering te maken, maar het e-mailadres verschijnt niet in de lijst:<\/strong> in dit geval heeft de gebruiker niet de juiste rechten (zit niet in de juiste gebruikersgroep) of heeft de gebruiker helemaal geen Officebooking-account. Je kunt de gebruikersgegevens beheren in OfficeAdmin.<\/li>\n<li tabindex=\"-1\" data-local-id=\"dcb20aca2a43\" data-renderer-start-pos=\"1895\"><strong>Een gebruiker probeert een reservering te maken, maar kan slechts \u00e9\u00e9n groen blok in de tijdlijn selecteren:<\/strong> de gebruiker moet de vinger op het scherm houden en naar rechts slepen om een langere periode voor de reservering te selecteren.<\/li>\n<li tabindex=\"-1\" data-local-id=\"dcb20aca2a43\" data-renderer-start-pos=\"1895\"><strong>De ruimte is beschikbaar (geen reserveringen), maar de LED-rand is nog steeds rood in plaats van groen:<\/strong> in dit geval heeft de vorige gebruiker niet uitgecheckt. Zodra de gebruiker uitcheckt, wordt de rand weer groen. De ruimte blijft beschikbaar zolang de status \u2018Available\u2019 toont.<\/li>\n<\/ul>\n<\/div>\n<div class=\"_3iDTPbvLZJ renderer-heading-wrapper\" data-testid=\"renderer-heading-wrapper\" data-level=\"1\">\n<h2 id=\"Contact-opnemen-met-Officebooking-Support\" tabindex=\"-1\" data-local-id=\"f22e3f1932bf\" data-renderer-start-pos=\"2724\">Contact opnemen met Officebooking Support<\/h2>\n<p>Neem contact met ons op als je problemen ondervindt of vragen heeft over het installatieproces. Alle supportverzoeken dienen te worden gestuurd naar <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:support@officebooking.net\" href=\"mailto:support@officebooking.net\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\"><u data-renderer-mark=\"true\">support@officebooking.net<\/u><\/a>.<\/div>\n<p data-renderer-start-pos=\"2944\" data-local-id=\"2fd3123297fd\">Wanneer je support aanvraagt, controleer dan de volgende gegevens en voeg deze toe aan uw aanvraag:<\/p>\n<ul class=\"ak-ul\" data-local-id=\"65ba0495-a80e-4d5c-93da-73edd6e7a8f8\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"3047\" data-local-id=\"659606d3d78b\">Versie van het display<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3073\" data-local-id=\"bb7d319e868f\">Firmwareversie<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3091\" data-local-id=\"3014e3aeb268\">Versie van de Officebooking-app<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Los veelvoorkomende problemen op met het Officebooking Signage display en de Signager app, van opstarten en inloggen tot helderheid en reserveringen.<\/p>\n","protected":false},"author":29,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[214],"ht-kb-tag":[],"class_list":["post-64687","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-interactive-room-signage"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Probleemoplossing Interactive Room Signage - Officebooking - Werkt. 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