{"id":82077,"date":"2023-05-05T08:39:28","date_gmt":"2023-05-05T06:39:28","guid":{"rendered":"https:\/\/officebooking.com\/?p=82077"},"modified":"2023-05-11T14:41:27","modified_gmt":"2023-05-11T12:41:27","slug":"technical-support-engineer","status":"publish","type":"post","link":"https:\/\/officebooking.com\/nl\/technical-support-engineer\/","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>On site &#8211; Rotterdam<\/p>\n<p><strong>We are seeking a highly motivated and technically skilled Technical Support Engineer to join our rapidly growing company, Officebooking. As a Technical Support Engineer, you will play a crucial role in ensuring our clients receive exceptional support and solutions to their technical issues.<\/strong><\/p>\n<p>Responsibilities:<\/p>\n<ul>\n<li>Respond to client inquiries via phone, email, and chat, providing technical support and troubleshooting assistance.<\/li>\n<li>Investigate and diagnose technical issues, determine root causes, and provide effective solutions in a timely manner.<\/li>\n<li>Collaborate with the development team to escalate complex technical issues and provide feedback on product improvement.<\/li>\n<li>Document technical solutions and update knowledge base articles to ensure accurate and up-to-date information for clients.<\/li>\n<li>Assist with the installation, configuration, and maintenance of Officebooking software and hardware products.<\/li>\n<li>Proactively identify and implement process improvements to enhance the efficiency and effectiveness of the support team.<\/li>\n<\/ul>\n<p>Requirements:<\/p>\n<ul>\n<li>Bachelor&#8217;s degree in Computer Science, Information Technology, or a related field.<\/li>\n<li>2+ years of experience in technical support, with a strong background in software and hardware troubleshooting.<\/li>\n<li>Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.<\/li>\n<li>Familiarity with Microsoft Office 365, Google Workspace, Active Directory and cloud-based software solutions.<\/li>\n<li>Familiarity with Jira \/ Service management tools<\/li>\n<li>Strong problem-solving skills, with the ability to think creatively and outside the box.<\/li>\n<li>Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.<\/li>\n<\/ul>\n<p>We offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development within the company. If you are a motivated, technically skilled individual with a passion for helping clients, we encourage you to apply for this exciting opportunity.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#90afb5;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:35px;--awb-padding-right:40px;--awb-padding-bottom:020px;--awb-padding-left:40px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2 white\"><h3><span style=\"color: #ffffff;\"><strong>Curious?<\/strong><\/span><\/h3>\n<p><span style=\"color: #ffffff;\">We are! If you like to meet our innovative team of high grade experts, please send us your resume and, if applicable, some project examples. Please apply via <strong>joinourteam@officebooking.net<\/strong> with your resume including a description of your technical experience and knowledge. We\u2019re looking forward to hear from you!<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":113,"featured_media":82037,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[176],"tags":[],"class_list":["post-82077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-company-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technical Support Engineer - Officebooking - Werkt. 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