Frequently Asked Questions
If your company uses Single Sign On, you can use the ‘log in via SSO’ button on the login-page of the Bookingengine. You can use your outlook account to login.
If you, as a company, want to become acquainted with Officebooking for the first time and create a company account, you can request a new account here
Contact us for an account. After we have sent your company account details, you can enter locations, workspaces and conditions of use. We ensure that the offer is accessible for users. For example for all users within the OPEN community of Officebooking users or only for their own relationships.
We do not charge a commission per booking. You pay a fixed fee for the subscription.
We synchronize the occupancy information between Officebooking and Exchange for all the workspaces you specify. If you already have a working company account, you can set this up yourself.
Check if you are using the correct username and password for the account that you use for synchronization. If the password does not seem correct, try resetting it.
Also check if you are using the correct URL. It should look something like this: https://yourmailserver.yourdomainname.nl/ews/Exchange.asmx.
We synchronize the data between your mail server and our Officebooking environment every 3 to 6 minutes. So wait a little longer, the data exchange may still have to take place.
With this we try to limit the load on your mail server. In practice, this meets the needs of our users. This is similar to what you are used to from a mail server: it often takes a while for the mail sent to arrive.
Create a user account for each screen / room at Officebooking. Start the URL launcher from the screen and go to ,
log in with a valid username and password.
Go to this link, log in with a valid username and password.
This is a known issue for some Samsung DB10 screens that is caused by the (outdated) firmware of the screen. Update the screen to the most recent version of the firmware.
Every room for which occupancy information is shown on a fixed screen has its own account. Check if you have used the correct account. Also note the tag id of the room.
You can log in via with your username and password.
Officebooking also supports automated check-in at the workplace. We supported, among other things, integration with beacons, sensors, WiFi and have an API for linking with other data sources. Contact us and ask about the possibilities
You can automatically check out with our Officebooking app as soon as it finds that the distance to your workplace has become too large. This is an option that the administrator of the Officebooking company account can set themselves.
For users of the other Officebooking instruments, there are several options available to check out automatically. We support, among other things, the automated closing of current sessions after working hours. Contact us and ask about the possibilities.
We record limited data about you according to the “Privacy by Design” principle.
In our privacy policy you will find a comprehensive answer to your questions about privacy and data protection.
Our native Officebooking app is available for iOS and Android smartphones. Our web apps are fully responsive so you may access our reservation services through any (mobile) device. We offer API access to our registered partners, i.e. signage provider or affiliate services. Please contact us for more information.
Anyone can use our app, but you need to register for an Officebooking account first. You can register for our Open Community here. Once registered you get access to all available workspaces and assets within the open community. If your company has access by a company account you should check with your facility desk and signup using your company code.
You can find the Officebooking app in the Apple or Google Play appstores. Search for Officebooking.
Once you have installed and launched the Officebooking app on your smartphone, you’ll be asked to enter your username and password. When logged in successfully, the app remembers your credentials. You can logout by selecting under Settings, Logout.
On the login screen you can select the button “Password forgotten”. The application asks you for your e-mail address. After submitting your e-mail address you will receive a mail including a password-reset link. If you didn’t receive the reset message, please check you spam-folder or contact us.
Using your app you can check-in on any workplace with an Officebooking QR-code on it. Select the button “Scan workplace-code”. Alternatively you can also enter the code manually in the box and press the start button. If you mark a personal favorite workplace as “favorite” in the app, you can check-in directly by selecting this favorite next time!
Dependent on your company settings you can check-in on multiple workplaces or locations.
You can check-out any time by ending the work session in the app. Dependent on company settings you’re also automatically checked out if you’re about 1.5 km outside your office location. If you need assistance with checking out you may contact your facility desk.
If you want to register a valid work session while working from home, you can check-in by entering the code HOME and press the start button or scan the home QR code, provided by your employer. Your status information is not visible on any (floor) map. Your coworkers can see you status (checked-in at home) unless you decide to change your privacy settings.
The app helps you to quickly select your desired workspace in any location. To make a reservation you can use the Reservation button. By selecting a date you are able to select any available date and time. If you would like to access additional search and selection options, please use a browser to access our portal.
No. You can access all our services, including the webapp, using the same username and password. Please note: you can only create a booking for assets (e.g. workspaces, meeting rooms, additional items) that are within your authorization level. For corporate accounts you should approach you facility desk if you have any request or questions regarding your authorization level.
Currently, you can only delete a reservation from your list in the web app. Your location manager will receive a notification of the changes.
Login to the bookingengine . You can change your profile photo under My Profile. You can also change your privacy settings there.
Your status information will only be visible for your own coworkers if you use a corporate account. If you are a member of our Officebooking Open Community, all community members will be able to see your status information. You can change your privacy settings in the Officebooking app under Settings by switching your visibility setting to OFF. If you use our web based booking application, login and go to My Profile to change your privacy settings
Members of the Officebooking Open Community receive a monthly invoice of office usage, amenities and related costs if applicable. If you are a registered user of a corporate account, your employer will receive the invoice. In that case you don’t receive a separate invoice for the use of Officebooking services.
Use of Officebooking is free for everyone who registers as a member of our Officebooking Open Community. Employees using a company account are subject to different terms and conditions. Contact us for a free trial or subscription.