Technical Support Engineer

On site – Rotterdam

We are seeking a highly motivated and technically skilled Technical Support Engineer to join our rapidly growing company, Officebooking. As a Technical Support Engineer, you will play a crucial role in ensuring our clients receive exceptional support and solutions to their technical issues.

Responsibilities:

• Respond to client inquiries via phone, email, and chat, providing technical support and troubleshooting assistance.
• Investigate and diagnose technical issues, determine root causes, and provide effective solutions in a timely manner.
• Collaborate with the development team to escalate complex technical issues and provide feedback on product improvement.
• Document technical solutions and update knowledge base articles to ensure accurate and up-to-date information for clients.
• Assist with the installation, configuration, and maintenance of Officebooking software and hardware products.
• Proactively identify and implement process improvements to enhance the efficiency and effectiveness of the support team.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical support, with a strong background in software and hardware troubleshooting.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Familiarity with Microsoft Office 365, Google Workspace, Active Directory and cloud-based software solutions.
• Familiarity with Jira / Service management tools
• Strong problem-solving skills, with the ability to think creatively and outside the box.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.

We offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development within the company. If you are a motivated, technically skilled individual with a passion for helping clients, we encourage you to apply for this exciting opportunity.