Redefining the Workplace at Post office
Challenge
To reduce operating costs while supporting hybrid working and a blend of workplace activities.
Solution
Real-time occupancy data and hybrid work trends informed a strategy for smarter space planning and flexibility.
Result
A 65% reduction in floor space, enabled by a seamless booking platform and smart sensors—ensuring staff access to the spaces and tools they need, when they need them.
Adapting to a hybrid workspace
As part of a strategic shift toward hybrid working, Post Office partnered with TSK, OCS and Officebooking to plan and implement a new office accommodation strategy. The challenge was clear: how to manage desks, lockers, and meeting spaces efficiently in a significantly smaller footprint, while ensuring a positive employee experience.
A new home for the Post Office HQ
Post Office has over 3,700 employees and is the largest retailer in the UK, operating a nationwide network of 11,500 branches. As part of a major workplace transformation, Post Office relocated its headquarters to a new London location that embraces a more agile, hybrid way of working.
Seamless workspace management rollout
In just three months, Officebooking supported the seamless rollout of its workspace management platform, integrating self-service desk and room booking, room booking panels, and LoRa sensor technology to monitor real-time occupancy. The mobile app, digital platform, and onsite touchscreens enabled a smooth and user-friendly experience, ensuring employees could easily find and reserve the spaces they need.
“With their innovative solutions, including self-service desk and room booking, and advanced occupancy monitoring through sensors, we have streamlined our workspace operations and improved efficiency.”
Insights-driven workplace optimisation
An internal communication programme was launched alongside the implementation to support adoption and ensure staff were well informed throughout the transition.
Today, Post Office benefits from data-driven insights that allow office management to proactively monitor usage, manage peak days, and optimise resources.