Technical support Engineer
Remote – Rotterdam
We are seeking a highly motivated and technically skilled Technical Support Engineer to join our rapidly growing company, Officebooking. As a Technical Support Engineer, you will play a crucial role in ensuring our clients receive exceptional support and solutions to their technical issues.
- Respond to client inquiries via phone, email, and chat, providing technical support and troubleshooting assistance.
- Investigate and diagnose technical issues, determine root cause, and provide effective solutions in a timely manner.
- Collaborate with the development team to escalate complex technical issues and provide feedback on product improvement.
- Document technical solutions and update knowledge base articles to ensure accurate and up-to-date information for clients.
- Assist with the installation, configuration, and maintenance of Officebooking software and hardware products.
- Proactively identify and implement process improvements to enhance the efficiency and effectiveness of the support team.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in technical support, with a strong background in software and hardware troubleshooting.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Familiarity with Microsoft Office 365, Google Workspace, Active Directory and cloud-based software solutions.
- Familiarity with Jira / Service management tools
- Strong problem-solving skills, with the ability to think creatively and outside the box.
- Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
We offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development within the company. If you are a motivated, technically skilled individual with a passion for helping clients, we encourage you to apply for this exciting opportunity.
Possibility to work remote
We are! If you like to meet our innovative team of high grade experts, please send us your resume and, if applicable, some project examples. Please apply via firstname.lastname@example.org with your resume including a description of your technical experience and knowledge. We’re looking forward to hear from you!