Within Officebooking, statuses are used for different items (e.g., reservations, visitors, and service orders). For example a reservation can be a request, stopped or cancelled. When integrating with 3rd party calendar systems such as Office 365 or Google we need to convert various reservation stages from one system to another.
Cancellation requests are cancellations that are initiated by any 3rd party calendar system but might be wrong. This can happen when Officebooking platform is checking any differences between the various systems and a connection error occurs. Officebooking then labels the cancellation as ‘Request’ and adds an error code.
Officebooking supports two ways to process Outlook cancellation requests:
1. Manually process cancellation requests
Cancellation requests are displayed in the “Action required” tab. Click the ‘Cancel’ button to manually cancel the reservation.
2. Automatically process cancellation requests
You can manage this setting via OfficeAdmin > Settings > Integrations > O365. When the ‘Ignore cancellation request’ option is enabled, cancellations from Outlook are processed automatically. When this option is disabled, cancellation requests from Outlook must be approved manually.
