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How do I create a recurring reservation on behalf of an employee?

Making a recurring reservation is currently possible from the web app for all users and from the OfficeAdmin for Location Managers or Admins. As a Location Manager or Admin, you may receive a request from an employee to schedule this recurring reservation for him/her.

Create a recurring reservation

  1. Navigate to ‘Reservations’ in the left menu.
  2. Create a new reservation in the planner-, list view.
  3. Then a pop-up opens where you can enter the reservation details.
  4. Select the user for whom you want to make the reservation. An email with the reservation information will be sent to that user.
  5. Fill in the other details as desired. To make the reservation recurring, select the checkbox next to ‘Recurring reservation‘.
  6. Now a new part will appear where you can indicate whether you want to repeat the reservation daily weekly or monthly. With the ‘Week’ or ‘Month’ option, you can select the days on which you want to repeat the reservation (taking note of the location’s opening hours).
  7. Then select an end date for the entire reservation series. Check the reservation details and then select the ‘Save’ button to save your recurring reservation.

After making a recurring reservation, you will always receive a combined confirmation email with all reservations from the series in one email. If there is something wrong with the series or an individual reservation from the series, it will be displayed in this confirmation email.

Cancelling or editing recurring reservations

Find your reservation in the Reservations overview and select the reservation you want to edit or cancel. Click ‘Edit’ to make changes. For recurring reservations, enable ‘Update all occurrences’ before saving or cancelling if you want the changes to apply to the entire series. If you leave this option disabled, only the currently selected reservation will be edited or cancelled.

Rules for a recurring reservation

Making a recurring reservation is a small extra step you take in making a reservation. However, there are a few points to pay extra attention to:

  • The date of the reservation itself and the end date of the reservation series may not fall on a day when the location is closed. As an admin, If you receive this error message, check the opening hours of the location via ‘Locations’ > ‘Edit’ > ‘Opening Hours’.
  • It is not possible to make a reservation at a time when there is already a reservation. So it may happen that one of the reservations within your reservation series (after saving) is missing because an existing reservation has already been made.

In addition to these standard rules, company and user group settings may affect recurring reservations:

  • In Company settings, ‘Enable recurring reservations’ must be enabled for users and superusers. Location managers and admins can always create recurring reservations.
  • Reservation limits, such as the maximum number of reservations per week, also apply to recurring reservations and may cause conflicts.
  • When booking for another user, their restrictions still apply. If a reservation cannot be made, check the user’s user group and its restrictions.

Read more about company policy settings here.

Problems with making a reservation?

If something goes wrong with the series or an individual reservation, try again with the above rules in mind. If you are unable to successfully change the reservation yourself, please contact an Officebooking Support staff member via support@officebooking.net.

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